Customer Service Representative

Job number: N/A Location: East Houston TX Job Category: Administrative Job type: Administrative Pay rate: 15.00 -18.00 Education: Not Specified Experience: Medium Travel: N/A

Seeking full-time Customer Service Rep / East Houston.

Ideal Customer Service Representative will have experience in the transportation/ exporting – importing industry.

Main responsibilities include, schedules deliveries, trace loads and responds to problems that arise during the day regarding pick-ups or deliveries. The CSR communicates with supervisors, warehouse co-workers, office teammates, truck drivers, and customers on their freight in regard to delays or status updates.

· Perform prompt and complete data entry, Microsoft Excel required.

· Enter accurate customer orders in computer system.

· Monitor on-time performance for driver delivery and pick-up.

· Prepare tracking reports.

· Develop knowledge base of all customers.

· Develop relationships of all customers.

· Understand and abide by various customer requirements.

· Resolve customer problems promptly and efficiently.

· Understand the operations and rules of the various rail carriers and piers.

· Communicate with Dispatchers to avoid any problems with loads or transports and resolve any issues that may occur.

· Trace and monitor existing loads in the system to prevent problems from occurring.

 

Requirements:

Experience in transportation or import/export business (preferred)

Excellent communication abilities both verbal and written.

Excellent Computer skills

Ability to work independently and make informed decisions.

Ability to work long hours and weekends as needed.

Type 35 wpm

10-key

 

Shift: 1st – Monday to Friday 8 AM to 5 PM

Job Contact

All Tex Staffing

Address: 403 North Loop E, Houston, TX 77022

Phone: (713) 864-5000

Email: info@alltexstaffing.com

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